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What is a hotline?
The Network/La Red hotline provides
emotional support, information, and safety planning for lesbians,
bisexual women, and transgender
folks who are being abused or have been abused by a partner.
We also offer information and support to friends, family,
or co-workers on the issue of domestic violence in lesbian,
bisexual women's, and transgender communities. You
don't have to leave or want to leave your relationship to
get support.
What can I expect when I call the hotline?
A mix of paid and volunteer staff answers the hotline. All
hotline staff are trained in domestic violence, peer counseling,
crisis intervention, and safety planning. When calling Monday
thru Friday during business hours a staff person will answer
the phone and be able to provide a safe, confidential space
for you to talk about your situation, support, and information.
Any calls after business hours or on holidays/weekends will
by answered by an answering service who will ask you for
a name (you do not need to give your full name) and
a phone number so a hotline staff person can call you back.
If you have call blocking or Anonymous Call Rejection (ACR),
it needs to be deactivated to accept calls from The Network/La
Red.
To deactivate ACR:
- Press *87 (or 1187 on rotary or pulse-dialing phones).
- You will hear a confirmation announcement that ACR is
deactivated.
- When ACR is off, all calls will reach you.
You must re-activate Anonymous Call Rejection for the service
to begin again.
To re-activate ACR:
- Dial *77 (or 1177 on rotary or pulse-dialing phones).
- You will hear a confirmation announcement that ACR is
activated.
- ACR will remain on until you turn it off.
Does it cost anything?
While all our services are free, currently
our hotline is not toll-free, so any regular pay phone or
long distances
charges will apply. If you are able to provide a call back
number a hotline staff can call you back. You may also call
SafeLink, 1-877-785-2020 (v)
1-877-521-2601 (TTY)
the toll-free Massachusetts statewide domestic violence hotline
and asked to be connected to The Network/La Red.
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